Thank you for choosing us www.canclasptech.com! To ensure a peace of mind when shopping, we have formulated the following refund terms, please read carefully before purchasing:
Refund Request Time Limit
If you are not satisfied with the product you purchased or encounter quality issues, you can submit a refund request within 14 days after receiving the product. Please be sure to contact us within this period.
Eligible for refund
The product is unused and in its original packaging (including labels and accessories).
The product has a manufacturing defect or was shipped incorrectly.
If you received a damaged product during shipping, please take a photo when you received the product and keep the evidence.
Refund Process
Please submit a refund request through our website customer service email or contact form and state the reason for the refund.
Our customer service team will review your request and respond within 1-3 business days.
If the request is approved, please send the product back as instructed. Return shipping costs are borne by the customer unless it is due to quality issues or the wrong goods were sent.
Refund Processing
Once we receive the returned product and confirm that it meets the refund conditions, we will process the refund within 5-10 business days. Refunds will be made through your original payment method.
Special matters
Customized or special-priced products generally do not support refunds, please consider carefully before purchasing.
This refund clause does not affect your other rights under laws and regulations.
